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Service Delivery Management, Princeton, New Jersey

CategoryInformation Management
Job typeFull-Time
CountryUnited States
StateNew Jersey

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Roles and Responsibilities
  • Manage operational duties associated with all site-based IT capabilities and services for assigned geographical site responsibilities
  • Maintaining a close relationship with IT partners, key site contacts, and suppliers to insure the effective operation of IT capabilities and services at a site
  • Accountable for site support at assigned sites performed by augmented or service partner staff
  • Manage the lifecycle of all Incidents at a site with the primary objective of returning IT services to users as quickly as possible
  • Manage Service Level Agreement (SLA) and Key Performance Indicators (KPI)
  • Coordinate IT work estimates and provide oversight when necessary
  • Contribute to financial management and budgeting for IT work
United States, NJ
Geographic Scope
United States (West, East & Central)
Skills/Experience Key Skills/Experience/Education/Certifications
IT Service Management skills, knowledge and preferably certification

Demonstrated experience in executing and managing operational KPIs and Metrics

Skilled in analyzing and the continuous improvement of processes

Ability to work in a fast paced, dynamic environment balancing demand

Ability to work collaboratively with colleagues and key stakeholders

Demonstrated ability working across a "matrixed" organizational model

Bachelor's degree in Information Technology or equivalent

Prior experience in End User Services

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
EmployerBristol-Myers Squibb

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