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BMS User Experience Innovation Intern (June 2021- May 2022), Tampa, Florida

Job typeFull-Time
CountryUnited States

At Bristol Myers Squibb, we are inspired by a single vision - transforming patients' lives through science.In oncology, hematology, immunology and cardiovascular disease - and one of the most diverse and promising pipelines in the industry - each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

We are looking for an innovative and creative Global Team member for the BMS User Experience Innovation group in the discovery and redesign of digital capability.

Key Responsibilities

  • Creation of chat bot conversations for call deflection and automated support
  • Discovery for Service Now digital enhancements and tools
  • Creation of programs to automate redundant tasks
  • Configuration of conversations within the Barista application
  • Enabling new digital capability for an improved user experience
  • Gathering business requirements across multiple Business units
  • Meet with project teams and external business partners

    Qualifications & Experience

  • Minimum of Associates Degree/2 years of college with STEM disciplines and Business background preferred
  • Strong logic and analytical skills
  • Strong communication skills and the ability to develop and confidently deliver polished presentations
  • Professional writing experience
  • Experience or knowledge of artificial intelligence, speech recognition technologies, or machine learning
  • Experience with speech recognition and CLP/NLU/NLG systems a plus
  • Understanding of Speech/Voice User Interface/Natural Language Voice User Interface design a plus

    Additional Requirements:
    • Candidates must be available for an internship that will run from June 2021- May 2022
    • Candidates must be available to be onsite at the BMS- Tampa, FL location for the year internship (Up to 40 hours per week in summer and up to 20 hours per week in fall & spring)
    • Candidates must be actively enrolled in school during the internship with a graduation date of May 2022 or later

    Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

    Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
  • EmployerBristol-Myers Squibb

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